Privacy Policy

1. Introduction

Pattaya Russian Thai Spa ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide, including:

• Name and contact details (email, phone number)
• Booking information and service preferences
• Payment and transaction details
• Health information relevant to your massage (allergies, injuries, medical conditions)
• Feedback and testimonials you provide

B. Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies

C. Information from Third Parties

We may receive information about you from Google Analytics, WhatsApp, social media platforms, or other sources as permitted by law.

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and managing your spa bookings and services
• Communicating with you about appointments, confirmations, and updates
• Providing customer support and responding to inquiries
• Sending promotional materials and newsletters (with your consent)
• Improving our website, services, and customer experience
• Analyzing website performance and user behavior
• Complying with legal obligations
• Preventing fraud and enhancing security

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Our therapists and staff (necessary for service delivery)
• Payment processors and financial institutions (for transactions)
• Service providers supporting our operations (hosting, email, analytics)
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we commit to protecting your data with reasonable care.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can request corrections to inaccurate information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Marketing Opt-Out: You can unsubscribe from promotional emails at any time
• Cookies: You can manage cookie preferences through your browser settings

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Most web browsers allow you to control cookies through settings. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal information, we will delete such information promptly.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our services, you consent to such transfers.

11. Data Retention

We retain personal information for as long as necessary to provide services, maintain customer records, and comply with legal obligations. You can request deletion of your data subject to legal requirements.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information. To exercise these rights, contact us at the information below.

13. European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation, including access, rectification, erasure, and data portability. To exercise these rights, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

• Email: pattayarussianthaispa@gmail.com
• Phone: +91 8899 081056
• Address: 1st & 2nd Floor, Vagator Beach Rd, next to JW Marriott, Bardez, Coutinho Vaddo, Vagator, Anjuna, Goa 403509, India

16. Acknowledgment

By using Pattaya Russian Thai Spa's services and website, you acknowledge that you have read this Privacy Policy and agree to its terms and conditions.